Support · v0.1.0-draft · English

Submit a Support Request

The more detail you give us, the faster we can help. Most requests get a first response within one business day.

Coming soon
1 min
Coming soon
Not recorded yet - the written guide below covers everything today.
1 minBeginner friendlyEN & HE
How to Contact Support

Where to reach support and exactly what to include so we can help fast.

  • Where to find the support form
  • What to include in your request
  • What response time to expect
Written guide ↓
Last updated: not yet recorded
Demo mode
This form is not yet connected to a live inbox - see the note at the bottom of this page. Submitting it will show you the real success screen (with a real request ID) without actually sending anything.
Never submit passwords, API keys, brokerage credentials, or private trading account access.
We will never ask you for these. If a request needs deeper access to diagnose, we'll ask you directly and explain exactly why.
Please tell us your name.
Please enter a valid email address.
Needed to look up your license.
Please select a version.
Please select a category.
A short subject helps us triage faster.
Please describe the issue.
File upload isn't connected yet - see below for why. For now, mention in your description that you have a screenshot or log ready and we'll follow up to collect it securely.
Priority
Integration status: this form is built and validated, but not yet wired to a live Google Apps Script endpoint - see SUPPORT_INTEGRATION.md for exactly what's needed to connect it (reusing the same no-backend-server architecture as matrix-systems-trader.com's own application form) versus what's demo-only today. File attachments are intentionally not implemented until a secure storage/access-control model is approved - see SUPPORT_INTEGRATION.md §Attachments.