Troubleshooting · v0.1.0-draft · English
Troubleshooting Guide
Goal: resolve the most common issues yourself in a couple of minutes. If nothing here fits, submit a support request - don't struggle alone.
Installation issues
Strategy doesn't appear in the Strategies list
Confirm the import completed without an error dialog, and that NinjaTrader was fully closed and reopened afterward - a partial restart is the most common cause. See the Installation Guide to redo the import cleanly.
Compile error after import
Copy the exact error text from NinjaTrader's Log tab and submit a support request with it attached - this is the single most useful piece of information for us to diagnose quickly.
Licensing issues
Activation not working
Licensing integration is still being finalized as of this build - see License Activation. Any issue here should go straight to Support.
Strategy behavior
Strategy isn't taking any trades
This is often correct behavior, not a bug - strategies only trade when their specific rule-based conditions are met, and some days that never happens. Confirm the strategy shows "Enabled" and connected before assuming something's wrong.
A position stayed open longer than expected
If you see this, treat it as important and submit a support request immediately with the instrument, account, and approximate time - don't wait, and don't try to diagnose it yourself first.
What to include in a support request
Your NinjaTrader username, product version, the instrument/strategy involved, and exactly what you expected vs. what happened. The Support form asks for all of this directly.